Delivery Information

How much is shipping?

We are pleased to offer free shipping on some items. All orders above $159, ship free with next-day dispatch. Under $159 a small shipping fee applies and is calculated at checkout.

How long does delivery take?

Here are the expected delivery timeframes after order placement: Australia: 3-5 business days New Zealand: 5-7 business days Asia/Pacific: 7-10 business days Rest of the World: 7-10 business days

Tracking your order

Upon completion of your order, a confirmation dispatch email will be sent to you with your order information, delivery details, and tracking number. You can follow the status of your order through the tracking links provided.

Do you send international?

We proudly deliver to numerous locations worldwide, including Europe, the United Kingdom, North America, the Middle East, Asia, and Africa.

Signature is required on delivery

All I ❤️ Indigenous deliveries are made by a registered courier and require a signature upon delivery, unless you provide authority to leave at the time of placing your order. If you are not present at the delivery address to sign for your parcel, it will be transferred to the nearest post office for collection within 7 business days before being returned to I ❤️ Indigenous.

Split orders

To ensure timely delivery, we may fulfill your order from multiple locations. In this case, your order will be split into multiple orders and delivered separately. You will receive email notifications with any order updates including your tracking information. You will not incur any additional shipping charges in the event of a split order.

Delivery Delays

While we strive to deliver your order within the indicated timeframes, we cannot guarantee these delivery times, especially during promotional and sale periods. Dispatch may also be delayed when verification or correction of your payment information is required prior to dispatch.

Pre-Order

Occasionally, we offer pre-order options, allowing customers to place orders before the stock has arrived. Please read the description carefully to ensure you are happy to wait for the expected arrival period. The date is an expected delivery date, and may change due to elements out of i Love indigenous control. Pre-orders will be shipped as a priority once stock has arrived at our warehouse. For further information regarding your already purchased pre-order, please log into your Account, and go to 'My Orders' to view live status updates. If you need help updating your details, please get in touch with our Customer Care team.

Returns

Return Policy

We offer returns for change of mind on most full price and reduced items within the time frames specified below. Please note that all returns are subject to the following conditions: Proof of purchase is provided with the returned item The item/s is unworn, unwashed, unused, and in its original condition with all tags intact The item/s have not been personalised Due to hygiene reasons, earrings, headwear, and face coverings cannot be returned for an exchange or full refund for change of mind We are unable to offer exchanges or full refunds for change of mind on certain items if the original packaging has been removed, unless they are deemed as faulty

Refunds & Exchanges

Our return policy varies depending on the purchase location and payment method. Please refer to our detailed return and exchange policy.

Exchanges Processed Online

If your online order is eligible for an exchange, we will refund any returned merchandise back to your original payment method. A new order will be created for the exchange request and will be charged to the original payment method. You will be notified of your new order number via email.

Order Cancellations & Amendments

Please note that we are unable to cancel or make any amendments to an online order after it has been placed. This includes changes to delivery address, colours and sizes, adding or removing items, applying discounts or i love indigenous rewards, and full order cancellations. Ensure all details provided are full and correct at the time of order placement.

Processing Time for Returns

Please allow up to 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.

Refunds or Exchanges for Afterpay, Paypal, Alipay, and Apple Pay Orders

Orders made via Afterpay, Paypal, Alipay, and Apple Pay can be returned via post for a refund.

Damaged, Incorrect, or Faulty Items

If you receive an item that is faulty, damaged, or incorrectly described, please contact our Customer Care team for an assessment.

International Returns

International orders can be returned within 45 days from order placement. Please check your packing slip included with your order to determine whether your international order was dispatched by us. Approval is needed to return and our customer care team will provide a return number.